Service Provider Licensing (SPL)
Service Provider Editions
Are you a service provider who wants to offer IT monitoring and management services to your clients?
If yes, you need Trace9® MSP or CSP editions.
These editions are specially designed for service providers who need to monitor and manage multiple IT environments for their clients. You can choose from different subscription bundles:
Each bundle comes with a set of modules and features that match different service levels and customer segments. Whether you need basic or advanced IT monitoring and management capabilities, Trace9® MSP & CSP editions got you covered.
Plus, you can enjoy the flexibility and affordability of Trace9® MSP & CSP editions. You can try out the software with a demo bundle before choosing other bundles. You can also switch between bundles as your needs and budget change. Don’t miss this opportunity to grow your business with Trace9® MSP & CSP editions.
Contact sales today and get started with Trace9® MSP & CSP editions.
Service Provider Bundles for MSP
| Bundles for Tenants | Demo (QTY) | Silver (QTY) | Gold (QTY) | Platinum (QTY) |
|---|---|---|---|---|
| Packages Builder | 01 | 04 | 07 | 10 |
| Trace9® Satellite Node | 04 | 25 | 50 | 100 |
| Network Performance Monitor (NPM) | 18 | 2500 | 5000 | 10000 |
| NPM IOT Monitor | 18 | 250 | 500 | 1000 |
| Desktop & Application Monitor | 03 | 250 | 500 | 1000 |
| Server & Application Monitor | 09 | 625 | 1250 | 2500 |
| Virtualization Monitor | 03 | 75 | 150 | 300 |
| Database Monitor | 03 | 25 | 50 | 100 |
| Cloud Monitoring | 03 | 25 | 50 | 100 |
| Advanced Virtualization, Private Cloud K8s, OpenShift and dockers Monitoring | 03 | NA | 25 | 100 |
| NF Virtualization Monitor | 03 | NA | 25 | 50 |
| SD-WAN Performance Monitor | 03 | NA | 25 | 50 |
| Network xFlow | 03 | NA | 25 | 50 |
| Log Management in TB | 01 | 05 | 07 | 10 |
Modules for Service Provider
Each edition offers different modules and features sets that allow you to customize your monitoring experience according to your specific requirements and preferences.
Some of the modules that Trace9® offers are:
Trace9® Satellite Node
A lightweight agent that extends your monitoring coverage to remote locations and devices.This module provides the core functionality of Trace9®, such as data collection, processing, storage, and reporting.
Network Performance Monitor (NPM)
A module that monitors the performance and availability of your network devices and interfaces using SNMP, ICMP, WMI, NetFlow, sFlow, jFlow, IPFIX, etc.
NPM IOT Monitor
A module that monitors the performance and availability of your IoT devices using MQTT protocol.
Desktop & Application Monitor
A module that monitors the performance and availability of your desktops and applications using WMI, SNMP, SSH, etc.
Server & Application Monitor
A module that monitors the performance and availability of your servers and applications using WMI, SNMP, SSH, JMX, etc.
Virtualization Monitor
A module that monitors the performance and availability of your virtual machines and hosts using VMware vSphere API, Hyper-V WMI API, etc.
Database Monitor
A module that monitors the performance and availability of your databases using JDBC, ODBC, etc.
Cloud Monitoring
A module that monitors the performance and availability of your cloud services using AWS CloudWatch API, Azure Monitor API, Google Cloud Monitoring API, etc.
HCI Monitor
A module that monitors the performance and availability of your hyper-converged infrastructure using Nutanix Prism API, VMware vSAN API, etc.
Advanced Virtualization Monitor
A module that monitors the performance and availability of your advanced virtualization technologies such as containers (Docker), microservices (Kubernetes), serverless computing (AWS Lambda), etc.
Log Management
A module that collects, analyzes, and correlates logs from various sources such as syslog, Windows event logs, application logs, etc.
Software License Monitoring
A module that tracks the usage and compliance of your software licenses using WMI, SNMP, SSH, etc.
ITSM Integration
A module that integrates with your IT service management (ITSM) tools such as ServiceNow, BMC Remedy, Zendesk, etc. to automate incident management, change management, and service request management based on monitoring data.
Network xFlow
A module that monitors the network traffic flows using NetFlow, sFlow, jFlow, IPFIX, etc. to identify bandwidth usage, application performance, and security threats.
NFVirtualization Monitor
A module that monitors the performance and availability of your network function virtualization (NFV) technologies such as virtual network functions (VNFs), service function chaining (SFC), etc. to optimize network service delivery and orchestration.
SD-WAN Performance Monitor
A module that monitors the performance and availability of your software-defined wide area network (SD-WAN) technologies such as Cisco Viptela, VMware VeloCloud, Silver Peak Unity EdgeConnect, etc. to ensure optimal network connectivity and quality of service (QoS).
Some of the features that Trace9® offers based on edition choice are:
Automation
A feature that allows you to automate tasks and workflows based on predefined rules or triggers using scripts or APIs.
GeoMaps
A feature that allows you to visualize the geographic location and status of your monitored devices and services on a map.
Real-time Dashboards
A feature that allows you to create and view interactive dashboards with real-time data from various sources and widgets.
Commands - SSH, PowerShell and Shell script - Support
A feature that allows you to execute commands on remote devices or servers using SSH, PowerShell, or Shell script protocols.
Dependency Based Monitoring
A feature that allows you to monitor the dependencies and relationships between your devices and services using topology maps and graphs.
Monitoring History
A feature that allows you to view the historical data and trends of your monitored devices and services using charts and tables.
Schedule Downtime
A feature that allows you to schedule maintenance windows for your devices and services and suppress alerts during those periods.
Host Management
A feature that allows you to manage the configuration and inventory of your hosts using agent-based or agentless methods.
CA Monitoring
A feature that allows you to monitor the performance and availability of your certificate authorities (CAs).
Basic Dashboards
A feature that allows you to view the basic information and status of your monitored devices and services using simple charts and tables.
Dashboard Portal Customized Dashboards with time series
A feature that allows you to create customized dashboards with time series data from various sources and widgets using a drag-and-drop interface.
Reporting
A feature that allows you to generate and export reports with various formats and options using predefined or custom templates.
Business Process / Value Chain Modeling
A feature that allows you to generate and export reports with various formats and options using predefined or custom templates.
Inventory Monitoring & Deployment Guideline with Knowledgebase / Best Practices
Our platform provides you with inventory monitoring and deployment guidelines that help you keep track of your IT infrastructure’s components. You can use our knowledge base and best practices to optimize your environment’s performance and ensure that your infrastructure is always up to date.
Auto Discovery
A feature that allows you to discover your devices and services automatically using various methods such as ICMP, SNMP, WMI, AD DS, etc.
Service Level Monitoring
Our platform provides you with service level monitoring features that enable you to monitor your IT infrastructure’s performance against defined service level agreements (SLAs). This ensures that you meet your SLAs and provides you with insights into any performance issues that may arise.
Correlations Monitoring & Automation
Trace9®’s correlations monitoring and automation feature enables you to detect and correlate events across your infrastructure. This helps you identify the root cause of any issues and take corrective action.
ML Use case-based Monitoring
Our platform provides machine learning use case-based monitoring, which enables you to analyze your environment’s performance trends and detect any anomalies. This helps you identify potential issues before they become critical.
Alert & Notification
Trace9®’s alert and notification feature enables you to set up alerts and notifications for various events in your infrastructure. This ensures that you are always informed about any issues that may arise.
Monitoring Templates
Our platform provides you with monitoring templates that enable you to quickly set up monitoring for various components in your infrastructure. This saves time and ensures that you have a consistent monitoring approach across your environment.
Multi-tenancy
Trace9® supports multi-tenancy, which enables you to manage multiple customers or departments from a single platform. This reduces complexity and ensures that you can manage all your environments efficiently.
Multi-tenancy Packages - Builder
Our platform provides multi-tenancy packages builder features that enable you to create custom packages for your customers or departments. This ensures that you can provide tailored monitoring solutions to meet their specific needs.
Multi-tenancy Licensing MSP/CSP Packages Management
Trace9® provides MSP/CSP package management features that enable you to manage licenses for your multi-tenant environments. This ensures that you can easily track license usage and billing for your customers.
Multi-tenancy Licensing
Our platform provides multi-tenancy licensing features that enable you to bill your customers based on their usage. This ensures that you can easily manage your licenses processes and ensure that you get paid for your services.
Baseline Licensing Management
Trace9® provides baseline licensing management features that enable you to manage licenses for your environment’s components. This ensures that you have a clear view of your license usage and can optimize your licensing costs.
Multi-tenancy - Tenant's Sites on-Prim Monitoring
Our platform provides multi-tenancy on-premises monitoring features that enable you to monitor your customers’ on-premises environments. This ensures that you can provide a comprehensive monitoring solution for your customers.
High Availability
Trace9® provides high availability features that enable you to ensure that your monitoring platform is always available. This ensures that you can monitor your environment’s health and performance metrics without any interruptions.
Monitoring Agents Management
Our platform provides monitoring agent management features that enable you to manage your monitoring agents’ health and performance. This ensures that you can monitor your environment effectively and detect any issues that may arise.
Modules Monitoring Packs Configuration & Management
Trace9® provides module monitoring packs configuration and management features that enable you to configure and manage your monitoring modules. This ensures that you can monitor your environment’s performance effectively.
Supports Industry-leading protocols Multivendor Support
Our platform supports industry-leading protocols and provides multivendor support, enabling you to monitor a wide range of IT infrastructure components.
Flexible Data Retention
Trace9® provides flexible data retention features that enable you to customize how long you want to retain your monitoring data. This ensures that you can optimize your data storage and reduce storage costs.
RBAC
Our platform provides role-based access control features that enable you to control access to your monitoring platform’s features and functions. This ensures that you can restrict access to sensitive information and provide access to only authorized personnel.
AD DS Integration
Trace9® provides Active Directory Domain Services (AD DS) integration features that enable you to authenticate and authorize users from your AD DS. This ensures that you can manage user access to your monitoring platform easily.
T9 Activity Logs
Trace9® provides detailed activity logs, allowing users to see who did what and when, enabling better auditing and troubleshooting.
Trace9® Operations use guide documentation
Trace9® offers comprehensive documentation on how to use its features and functionalities, making it easier for users to get started with the platform.
Time Series Database
Trace9® has a time series database that allows users to store and analyze time series data, enabling them to track trends and make data-driven decisions.
T9 Stack - SQL Database (MariaDB or MySQL) supported
Trace9® supports MariaDB or MySQL databases as part of its stack, providing more flexibility in terms of data storage and management.
Ubuntu supported
Trace9® is compatible with Ubuntu, one of the most popular Linux distributions, making it easier to deploy and manage in a Linux environment.
RedHat supported
Trace9® is also compatible with RedHat, another popular Linux distribution, giving users more flexibility in terms of the environment they can deploy it in.
T9 (Auto / Manual) Update Services
Trace9® provides automatic and manual update services for its software, ensuring that users always have access to the latest features and security updates.
Redefining IT Performance and Security Through Intelligent Innovation.