IOTA Solutions Success Story: PTCL-Etisalat Pakistan
PTCL-Etisalat Pakistan is the largest data service provider in Pakistan, offering managed WAN (L2/L3) services to all banks for branch and ATM level connectivities. With more than 10,000 sites and 250,000+ devices, PTCL-Etisalat Pakistan has a complex access network that includes DSL, GPON, Radio, FTTH, VSAT and a variety of devices from Cisco, Huawei, Juniper, ZTE and others.
Key Challenges
PTCL-Etisalat Pakistan faced significant challenges, including the absence of a centralized monitoring tool for multi-technology SLA reporting, leading to power failures and financial losses from customer penalties. They also struggled with managing faults efficiently within budget constraints and lacked security monitoring and threat detection capabilities.
Key Outcomes
Marked improvement in customer satisfaction. CSAT improved from below average to good 25% improvement in time to identify fault, redressal, and security Visibility to the PTCL-Etisalat Pakistan management on the Network status and issues
The Solutions
NOC services at L1, L2, and engagement for Level 3 Trace9® & Unified Monitoring Solution enabled PTCL-Etisalat Pakistan to: Monitor the network performance and availability of all sites and devices in real time Generate SLA reports and alerts based on predefined thresholds and KPIs Automate fault detection and resolution workflows with custom scripts and actions Reduce operational costs and optimize resource utilization Customization services to adapt Trace9® Unified Monitoring Solution to the specific use cases and requirements of PTCL-Etisalat Pakistan NOC services at 24/7 to ensure continuous support and assistance Security monitoring, threat detection, and incident response to protect against cyber threats and breaches. Implementation of security measures, such as firewall management, antivirus, and intrusion detection systems.
Redefining IT Performance and Security Through Intelligent Innovation.