IOTA Solutions Success Story: Telenor
Telenor in Pakistan is the largest mobile operator, offering voice and data services to primarily prepaid customers. With complex IT operations Telenor encompass a vast network of interconnected systems, applications, and services.
Key Challenges
Telenor faces challenges in end-to-end business service monitoring, making it difficult to identify bottlenecks in the process. This impairs their ability to efficiently oversee and manage business services. Resolving these bottlenecks is crucial for enhancing monitoring capabilities and ensuring seamless service delivery and management for customers.
Key Outcomes
30% Improved End-to-End Business Service Monitoring Efficient Bottleneck Identification and Resolution for Telenor business operations Successfully achieved SLA’s for performance and availability by identifying pinpoints and bottlenecks through Trace9® Solution.
The Solutions
Trace9® Unified Monitoring Solution and application level manage services from IOTA Solutions enabled Telenor to: Monitor the end-to-end Value chain Monitoring and Service Monitoring in real-time Track performance metrics and KPIs to measure and optimize efficiency Automate Monitoring process to identify bottlenecks and resolution Set up alerts and notifications to respond promptly to critical events Ensure compliance with SLAs for each stage of the value chain Monitoring Consolidate Data to provide unified view of Telenor’s Business services Continuously monitor and track performance against SLAs to ensure service delivery meets customer expectations
Redefining IT Performance and Security Through Intelligent Innovation.